Shipping And Returns
SHIPPING
Orders are shipped within two business days or less. All expedited orders placed before 2 p.m. PST, Monday through Friday, are processed and shipped that same day. Orders placed on Saturday and Sunday will be processed on the following Monday. Please call us at 415 590 2998 should you require other arrangements.
All items are inspected carefully for quality before leaving our store. Should you receive an item that is not acceptable, please contact info@metiersf.com immediately.
We accept Visa, MasterCard, American Express and PayPal.
SHIPPING SECURITY
For your security, orders can only be shipped to the cardholder's billing address or a corporate work address that we are able to verify independently. Your billing address must match your card's statement address and your name must be as it appears on the card. We also require accurate contact information. Inability to get approval for payment or verify addresses could cause delays in shipping.
SHIPPING RATES
FedEx/USPS Ground
Anywhere in the Contiguous USFreeFed Ex 2nd Day AirAnywhere in the US$40Fed Ex OvernightAnywhere in the US$75USPS International Priority Mail
If you are receiving your order outside of the United States, you will be responsible for all taxes and duties incurred through the customs department of the country to which you are shipping.
It is possible for some orders to experience a delay in customs. Price varies by country; please contact us regarding details.
$50 - $100
SHIPPING CONFIRMATION
Buyer will receive a shipment confirmation email with tracking number once the package is ready to be shipped out.
TAXES
Orders are shipped from San Francisco and residents of California will pay state sales tax of 8.5%. Outside of California will not pay sales tax.
GIFT PURCHASES
Please note a gift by checking the gift purchase box. We will enclose a gift receipt and elegantly gift-wrap your package free of charge unless otherwise specified.
RETURN POLICY
Metier will exchange or refund any item within 20 days of the date your order was placed. The date will be on the top of your enclosed invoice and the goods must be received back at Metier within those 20 days. Merchandise received past the 20-day window will not be accepted for refund or exchange.
Returned items should be in their original packaging or box.
Please email online@metiersf.com for a Return Authorization. We can process and email a return label to you. We will refund your purchase or credit your account minus $15 for the return label when the goods arrive back at Metier.
All refunds are made to the original form of payment. It may take up to 15 days to reflect the credit on your statement depending on your credit card and/or bank.
Please pack the items you are returning carefully so that they are not damaged during the return shipping process.
Shipping and insurance charges are not refundable.
We have the right to deny a refund if the merchandise returned does not meet our return policy requirements, in which case the items may be returned to the client.
GIFT RETURNS
If you received an item as a gift, you may return it for store credit, exchange or refund. If you choose store credit, we will create a Metier account for you and the amount of the gift return will automatically be subtracted from your next purchase.
Orders
Order Processing
Orders are processed daily from 9am – 5pm EST except weekends. Orders placed after 5pm will be processed the following day. We try to ship out the orders on the same day. However most orders after 3pm will be shipped out the following day except on weekends.
Online Payment Options
We accept the major credit cards such as Visa, Mastercard and American Express. Payments can also be made with Apple Pay and Google Pay for your convenience. For security purposes, please do not mail cash, or include your credit card details in any email communication. The customer's billing address must match the credit card's statement address, and the name must be as it appears on the card. We only ship to the matching billing address, and do not keep the cilents' credit card information.
Orders and Payments
We reserve the right at any time to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. If a product is listed at an incorrect price or at a wrong description, we have the right to cancel the order, regardless of whether the order has been confirmed or the credit card was charged. In the event the payment already has gone through, and your order is cancelled, we will properly issue a credit back to your original payment form.
Sales Tax
Applicable taxes will be charged on total merchandise and service fees, including shipping and handling, for orders shipped within New York State.
Gift Options
Please leave us a note at ‘note to seller’ section when checkout that your order is a gift.
We can also include a personal message for you, and the receipt will be excluded from the package. You can also email us info@LaeliusAntiques.com for any special instructions.
Privacy Policy
LAELIUS is committed to protecting your privacy. All personal information you provide is used to process your order(s) and to contact you regarding a particular transaction, or to let you know about new arrivals or special events. By signing up at our mailing list or purchasing any product through this site, you agree to the collection and use of information. If you would prefer not to receive this special information, please remove yourself from our mailing list, or email us at info@LaeliusAntiques.com. The information you enter on our website, will not be disclosed to any outside organization or third party under any circumstances.
Your IP address and other non-personally identifiable information may be used for our purpose of understanding and improving the site traffics, current trends, navigation and website features of our site. “Cookies” are used to help us gather general information and save user defined preferences. This aids us to enhance and personalize your shopping experience with LAELIUS. Cookies do not contain any personally identifiable information such as your name, address or any financial information.
By visiting this website you are accepting and consenting to these terms and conditions.
This site is controlled and operated by LAELIUS Antiques.
LAELIUS reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.
Security Policy
All order information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
To protect your personal information, we take absolute precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.